We are an award-winning international agency specialising in contact centre and digital marketing solutions with a proven track record of increasing sales and brand awareness for our clients.
Our client is the UK's largest independent hotel brand, with over 550 locations around the UK, Ireland and Spain. We have over 40,000 guest bedrooms, serve over 3 million cooked breakfasts per year, and over 50% of our guests stay with us for business. We are constantly improving our customer experience by providing quality facilities in essential locations, as well as expanding our estate to offer more rooms!
- Handle approx. 100 inbound calls per day, consisting of booking requests and customer enquiries
- Identify sales opportunities in every call by understanding our customers' needs
- Influence and persuade customers to make reservations now, not think about it and call back later
- Upsell our rooms and cross-sell our extras, such as breakfast and WIFI, to increase revenue
- Work within talk-time targets to deliver minimum calls per hour
- Constantly improve product knowledge to deliver the highest quality of information to our customers
- Assist with cancellations and amendments of existing bookings
- Deal with general customer enquiries quickly and efficiently, always trying to spot the sales opportunity!
- English native speaker or native level (Italian, French, Spanish or German also an advantage)
- NIE, Social Security and/or evidence of the right to work in the EU
- Ability to adapt in an ever-changing sales environment
- Previous sales experience desired but not essential
- A young, fun, multicultural work environment with social events throughout the year
- Being part of a constantly growing company and team, with endless opportunities for career development
- Sales training and coaching to ensure you hit and exceed your targets
- Rotating shifts from Monday to Sunday: 39h per week, between 9am & 11:30pm
- Salary €15,000.00 per year basic plus competitive bonuses for overachievers
- Subsidised in-house Spanish lessons
- Unbeatable discounts across all our UK hotels