German OR Polish Speaking Service Desk Representative
Job location: Budapest, Hungary (no remote work possible)
Role type: permanent
FOR OUR OFFICE IN BUDAPEST, HUNGARY we are looking for First Level Service Desk Support Representatives for the German or Polish speaking employees of our current clients, mostly in the manufacturing sector.
Our team is working on exciting projects with new team members on 3+ support languages. When you join our team you will act as a first point of contact for the employees and respond to and document incoming queries.
Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization
Chance to be part of a rapidly expanding organization – we are opened our 3rd office here in Budapest end of 2017
Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
Reimbursable language courses
Team events and Company events (cool and youthful parties with team-games, cake-Friday, etc.)
High value awards and recognitions, annual bonus for top performers, and annual salary review
Handle end user calls and web queries
Act as the first point of contact for the customer
Act as primary contact between customer and resolving group
Keep the user informed, own and follow up ongoing cases
Advanced or Native in German or Polish and you have upper-intermediate English language skills
Experienced in customer service – experience gained on an IT Help Desk is an advantage but not a must
A university graduate - Fresh graduates are welcome
Desire to learn - no IT background required, training will provide the necessary technical knowledge
Open to work in shifts (Monday-Saturday 8.00-23.00, Sunday 8.00-20.00)
Excellent communication skills – both written and spoken
Flexible, open-minded personality and a "can do" attitude
Meet Alaia Zugazaga Saratxo, who joined Cognizant Hungary some time ago and is presenting her story in this video: https://www.youtube.com/watch?v=DEXBqK_zpt4
Interested in how is it to work for Cognizant Hungary? Check out this video introducing our team: https://www.youtube.com/watch?v=scZuES0XWfg
To apply please send your CV to Mariann.Benko@cognizant.comHelp or apply on the career site.